3. Confirmation of Delivery Services
Delivery Confirmation service scan performance scores remain strong. As a result, the scanner equipment infrastructure meets other organizational needs. The launch of the Confirm Program in October 2001 is a prime example.

Signature Confirmation service was launched on February 4, 2001. This service gives customers the ability to see if their mail piece has been delivered. If customers require additional proof of delivery, they can request a copy of the recipient’s signature (provided by fax or mail). Potential new features under consideration for 2002 could attract more customers to our confirmation services. These include bulk delivery record downloads for electronic option customers.

The USPS Shipping Center site at www.usps.com is a big hit. Launched in late May, 2001, this site is the third most visited site on www.usps.com. A special feature offered at this site is an online shipping label which provides customers the ability to print Priority Mail labels with no fee electronic option Delivery Confirmation service. Thus far, labels are being generated at over 20,000 per week. A PC Postage (electronic postage) feature will be added in 2002.