Chapter II      Postal Operations go to the 2001 Comprehensive Statement on Postal Operations front page go to the table of contents go to the previous page go to the next page
K. Retail Programs: Building the Core  




    3. Retail: New Solutions, New Partners
The Postal Service faces an ever-changing marketplace. New services and business arrangements are necessary to expand our customer base and meet the growing needs of our customers.

We continue to expand programs such as Ready Post, which are pre-packaged shipping products designed to make shipment preparation easier, and Dinero Seguro, an electronic money transfer service to Mexico, to capture incremental revenue. We are also examining a Hold for Pick Up concept that would enable shippers the ability to designate specific post offices where packages would be held for customer pick up. A major market for hold services, for example, are large commercial customers who routinely make urgent shipments for early pick up by employees in remote locations.

In addition to the development of new solutions for our customers, creating agreements with business partners and other commercial carriers that help to capture the profit potential of our retail network will help us to create sustainable net revenue for our organization. For example, the drop box agreement signed with FedEx not only provides the Postal Service with a significant amount of new revenue but it also leverages our retail network.

We plan to expand customer choice the introduction of credit card payment for Express Mail corporate accounts will provide customers with ease of use alternatives for their package shipments. We plan to test this service in four district markets. Accepting credit card payments for online shipping and frequent shippers using Express and Priority mail is also being considered.


Greetings from Iowa




go to the 2001 Comprehensive Statement on Postal Operations front page go to the table of contents go to the previous page go to the next page   continue...