Chapter II      Postal Operations go to the 2001 Comprehensive Statement on Postal Operations front page go to the table of contents go to the previous page go to the next page
N. The Internet: Secure, Convenient, Reliable Choices

The Internet has become a mainstay in both American society and in the American economy. The Postal Service has historically used technology to enhance its core products and services and the Internet has proven to be a valuable tool. The Postal Service is using the Internet to communicate with its customers more efficiently and effectively, and to offer them options on how to access the products and services they want and need from their Postal Service more easily, conveniently, and securely – to conduct the business of their lives.

    1. Our Web Presence:
The Postal Service’s online presence has attracted approximately 7 million visitors every month – making it one of the most heavily trafficked federal web sites. Customers can look up ZIP Codes, track and confirm delivery, buy stamps and postage-related products, calculate rates, pay bills, send money, download forms, change their addresses, and electronically retrieve important information.

The Postal Service is developing innovative ways to meet customer needs. One example is NetPost Mailing Online which is an electronic-to-paper mail preparation and delivery service targeted at individuals and small businesses. Mailing Online combines the power and flexibility of desktop publishing with the convenient accessibility of the Internet and the speed of electronically distributed printing and mailing. This hybrid mail service allows “what you create tonight on your computer” to be on its way to the recipient’s mailbox as soon as the next day.

The Postal Service will strive to enrich our online presence and continue to improve the performance and usability of our web site, as well as enhance the products and services offered online. Our goal is to meet the needs of the American public and to provide the same level of security and privacy we have offered for over 225 years to the electronic environment.

Just recently the Postal Service has begun to “Get Involved” by partnering with Youth Service America to encourage volunteers nationwide to give their time to some worthwhile groups. “Get Involved America!” is featured on the Postal Service’s web site and by simply typing in your ZIP Code, customers get a list of groups in their neighborhoods in need of volunteers. It’s our way of helping individuals in communities across the country give back and get involved to make this a better place for everyone.

Greetings from Missouri

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