Chapter 2: Postal Operations
C. International Mail
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3. MANAGEMENT AND COST REDUCTIONS
International Call Center operations were consolidated under Corporate Call Management in March 2002 at the facility located in Denver, CO. Since that time, cost efficiencies have been realized through the sharing of infrastructure and improved processes. Further cost reductions are anticipated through the sharing of call center agents for both international and domestic calls, further review of work processes, and the use of web-based inquiry systems among international delivery partners.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison


B.  Product Development

C.  International Mail

D.  Mail Volume and Service
     Performance


E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core


K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management


M. The Internet:
     Transforming the Way We Connect
      with Our Customers


N.  Technology

O.  Operations Planning

P.  Financial Management