Chapter 4 2004 Performance Report and Preliminary 2006 Annual Performance Plan

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chapter 4
2004 Performance Report and Preliminary
2006 Annual Performance Plan

1. Improve Service: Timely, Reliable Delivery

The Postal Service has set goals for improving overnight, two-day, and three-day delivery standards for First-Class Mail service. Standards are set based on distance, volume, transportation, and other factors.

Performance has improved in each service category, and has reached record levels.

The Postal Service has set goals, developed indicators and measures, established targets, and tracks performance for other mail services (Express Mail and

Figure 4-1 First-Class Mail Service Performance Delivered Within Standard
Five Year Trend, FY2000 – 2004

Figure 4-1 Five Year Trend, FY2000 – 2004

Priority Mail). While service has improved for both categories, this data is proprietary.

**Table 4-1 2004 Performance, 2005 Target, and 2006 Preliminary Performance Plan**
FCM	FY2004 Target	FY2004 Actual	FY2005 Target*	FY2006 Prelim. Target
ON	94	95	95	Better than FY 2005
2D	90	92	91	Better than FY 2005
3D	88	91	90	Better than FY 2005

*Quarter I, FY 2005 results will be published through press releases following the February 2005 Board of Governors meeting.

There are no adjustments to the goals, objectives, indicators or measurement systems planned for 2005. However, the Postal Service is increasing its emphasis on providing convenient access and responsive customer service. Indicators and measures based on customer surveys and "mystery shopper" reports are being used to evaluate field unit performance as part of the National Performance Assessment Program.