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chapter 4
2004 Performance Report and Preliminary
2006 Annual Performance Plan
1. Improve Service: Timely, Reliable DeliveryThe Postal Service has set goals for improving overnight, two-day, and three-day delivery standards for First-Class Mail service. Standards are set based on distance, volume, transportation, and other factors. Performance has improved in each service category, and has reached record levels. The Postal Service has set goals, developed indicators and measures, established targets, and tracks performance for other mail services (Express Mail and Figure 4-1 First-Class Mail Service Performance Delivered Within Standard |
Priority Mail). While service has improved for both categories, this data is proprietary.
*Quarter I, FY 2005 results will be published through press releases following the February 2005 Board of Governors meeting. There are no adjustments to the goals, objectives, indicators or measurement systems planned for 2005. However, the Postal Service is increasing its emphasis on providing convenient access and responsive customer service. Indicators and measures based on customer surveys and "mystery shopper" reports are being used to evaluate field unit performance as part of the National Performance Assessment Program. |