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Improve Service

"The United States Postal Service is not broken. Our current system provides all Americans with quality, dependable, low-cost postal services. Replacing the United States Postal Service's public service obligation with a profit-seeking mandate would only serve to weaken the nation politically and economically, and would further alienate our Nation's already struggling rural population."

"The one change not currently included in your performance goals that needs to be addressed ... is the development of a comprehensive corporate communications plan for the Postal Service. This plan should reach across the entire organization and incorporate all areas of the Postal Service to ensure that all affected departments are aware of key initiatives and that awareness of these initiatives is spread to all appropriate organizational levels."