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Summary

The 2002 Plan helped focus the Postal Service squarely on satisfying customer needs for reliable, convenient, and affordable products and services. In the future the Postal Service will grow by maintaining its priority to satisfy essential customer needs. It will build on the foundation of recent successes by using technology to help the mail work harder for customers. It will continue to enhance access and ease of use. And it will use all of its resources and the support of its partners to promote the power and value of mail.