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As it adds new channels to access its services, the Postal Service will continue to assure the highest levels of protection for personal information collected from postal customers, employees, and business partners. The Postal Service will maintain the highest levels of trust in its privacy policies by measuring satisfaction and driving adjustments to policies or communication. In addition, it will simplify privacy policy compliance by increasing process efficiencies while reducing costs. Records management will improve by standardizing data retention practices, developing new policies based on industry standards, and more effective Freedom of Information Act processing.

Maintain Security and Trust

The Postal Service's commitment to improved service continues with protecting the mail, employees, and customers. As a trusted and treasured national asset, the Postal Service faces a variety of security challenges which require aggressive investigative, preventive, and security responses. The Postal Service will continue to align its resources to provide vital services that secure end-to-end delivery of mail, protect employees in their work environment, protect the Postal Service infrastructure, and protect and educate consumers through fraud awareness initiatives.

The Postal Service will work collaboratively with internal and external groups to ensure new postal products and services are secure, thus maintaining customers' confidence in the mail and satisfying their personal and business needs. Providing the highest possible quality of service is the foundation of the Postal Service. Without service quality, growth would not be possible regardless of price.

Summary

If there is one thing postal employees believe more than any other it is that the Postal Service exists for one reason — to provide universal service to all Americans, with the highest levels of quality, and at reasonable, affordable prices. The Strategic Transformation Plan 2006–2010 is about continuing to deliver on the Postal Service's commitment to the nation. It is about working methodically to improve what is already the world's best mail service. Under this new phase of Transformation, the Postal Service will continue to exceed customer expectations — by focusing on core business, isolating and eliminating quality problems, managing to tough standards built around the customer, and quickly replicating successes across the organization. The Postal Service is also committed to changing with its customers, designing new products to meet new needs, and creating new solutions that customers value.