CONCLUSION

The Strategic Transformation Plan 2006–2010 is the blueprint for the future of the Postal Service. It responds to changes in the current business environment and attempts to anticipate further changes. Management will communicate the results of this planning effort to postal stakeholders and work with interested parties to adapt and refine strategies. The success of the plan depends on close cooperation with the mailing industry and postal employees.

The four primary strategic goals — generate revenue, reduce costs, engage employees, and improve service — are not likely to change under any future legislative or regulatory environment. The performance objectives and strategies in the plan are designed to support achievement of the goals under most expected future conditions.

No plan can anticipate the future perfectly. Therefore, the Strategic Transformation Plan 2006–2010 will be updated annually to reflect continued developments in the business and regulatory environment, including any legislative changes. Management will continue to report on performance annually, and objectives and strategies will be updated. Performance measures will also continue to evolve in order to drive results that matter to customers, employees, and the American public.

The Future of the Postal Service

The Plan provides the necessary priorities and strategies for the Postal Service to be:

• More convenient and easy to use, with products and services that respond to customer needs and meet market requirements;
• A more effective communication and delivery channel by adding value to the mail through technology, with sufficient revenue generated by these improvements to continue to support the universal service network;
• A well-managed organization with high productivity levels and prudent financial management;
• One of the best places to work with a fully engaged workforce in a safe workplace;
• A leader in customer service and satisfaction, providing timely, reliable, and accurate delivery to every address at reasonable rates.