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Implementation of industry best practices throughout the mail value chain will eliminate costly rework and standardize operations that will benefit both the Postal Service and its customers. The Postal Service and the mailing industry must work together to raise quality levels by assuring correct and complete addresses and routing information.

Customer mail preparation requirements to qualify for discounts will evolve as postal networks are streamlined and new automated processing equipment is deployed. New tools will help handle fluctuations in demand at the lowest possible cost. Advance notification systems will tell how much mail is arriving. Tracking systems will show how mail flows across operations. Planning models will calculate required resources. Internal processes will also be further streamlined to reduce costs and allow the Postal Service to be more nimble.

BEST PLACE TO WORK

The entire Postal Service will hold itself accountable to its customers to deliver more consistent quality and higher levels of customer service. The higher the quality of service targeted, the greater the importance of identifying and maintaining a skilled and committed workforce. The goal is an environment that encourages employees to strive to be the best. Therefore, the Postal Service will continue to build a performance-based culture and improve the skill sets of its workforce at all levels. Training and leadership development will emphasize teamwork and customer focus.

Postal employees are known for a deep commitment to service, which is witnessed daily in the thousands of communities they serve. Building on this commitment, the Postal Service will increase employee involvement at all levels and will continue to recognize high performers. Every employee will have the opportunity to move up in the ranks of the organization through outstanding performance and career development opportunities.

THE POSTAL SERVICE IN 2010

The Postal Service exceeded most of the aggressive targets that it set in its first phase of Transformation. In the course of executing that Plan, postal employees gained invaluable experience and new levels of confidence in the organization's ability to meet challenges.