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Despite the challenges ahead and the unresolved status of pending postal reform legislation, the Postal Service is confident that it will also achieve the goals in this next phase of Transformation. Certainly, the challenges are great, especially the declines in First-Class Mail and continuing increases in the number of delivery points. But the opportunities are greater. They include the promise of Intelligent Mail technology, the prospect of new savings through standardization, the power of the Postal Service's unique connection with every American household and business, and the potential of a fully-engaged 700,000-strong workforce committed to meeting customer needs.