• Communications on alternative services

• Expand self-service

• New functionality for www.usps.com

• Retail Partnerships

• Product simplification
(See Design Rates and Mail Preparation)

• Leverage commercially-developed innovations

• Government and other services

• Leverage retail assets

• Complementary retail products

• Identify and track mail pieces

• Use technology to improve the response mechanism

• Use technology to improve the access, speed, and reliability of accountable mail services

• Intelligent Mail

• Simplify the rate structure, preparation, and acceptance requirements in accordance with differing customer needs

• Simplify the rate structure for mailing books and parcels from nine rates to two rates

• Adopt optimal channel strategies to improve access to postal products and services

• Merchandise return — Implement acceptance scanning of return parcels

• Online postage label application — Design and implement online postage label for mailing packages

• New parcel categories — Make it easier for customers to mail with the Postal Service by reducing the number of mail categories, rate structures, and confusing requirements

• Improve access to and ease-of-use of postal products and services as a way to build additional customer loyalty and penetrate new markets

• Deploy Postal Automated Redirection System (PARS)

• Complete deployment of Automated Flat Sorting Machine (AFSM) 100

• Install automated flat feed and optical character reader (AFF/OCR) modifications on Upgraded Flat Sorting Machine (UFSM) 1000

• Deploy Automatic Tray Handling System (ATHS) for AFSM 100

• Deploy ATHS for UFSM 1000

• Deploy semiautomatic tray take-away mechanism on the UFSM 1000

• Deploy Flats Remote Encoding System (FRES)

• Deploy low cost tray sorters

• Develop universal tray system

• Delivery point sequence of flat mail

• Delivery point packaging (DPP)

• Deploy delivery operations information systems

• Deploy managed service points

• Delivery performance achievement and recognition system (DPARS)

• Improve rural delivery

• Carrier optimal routing

• Segway Human Transporter

• Deploy Singulate, Scan, Induction Unit (SSIU)

• Deploy Automated Package Processing Systems (APPS)

• Deploy surface air management system

• Develop transportation optimization planning and scheduling (TOPS)

• Deploy surface air support system (SASS)

• Develop transportation contract support system (TCSS)

• Increase utilization of mail transport equipment (MTE)

• Evolutionary Network Development (END)

• Retail/customer service productivity improvement

• Facility design changes

• Area mail processing consolidation

• Other direct labor reviews and standardization

• Priority Mail standardization

• Implement Complement Planning, Tracking, and Management (CPTM)
(Incorporated into Performance-Based Culture strategies)

• Postal Service properties for sale/development

• Short-term leasing
(Incorporated throughout other Manage Realty Assets strategies)

• Developmental leasing
(Incorporated throughout other Manage Realty Assets strategies)

• Developmental added value properties
(Incorporated throughout other Manage Realty Assets strategies)

• Other programs
(Incorporated throughout other Manage Realty Assets strategies)

• Space to be outleased

• Retain employees with skills critical to the success of the Postal Service

• Concentrate recruitment efforts on bringing talent, skills, and experience from within the organization and from the outside labor market to address potential loss of Postal Service leadership

• Maximize available training and development programs in order to have a pool of potential successors at all levels of the organization

• Implement more technology-based training solutions

• Secure/develop a learning management system utilizing current legacy systems to coordinate administration, scheduling, tracking, assessment, and testing of learners in both classroom and e-learning settings

• Use existing programs and measures to create managerial accountability

• Organize the most predictive workplace data into proactive information for use by the districts and areas to create proactive interventions

• Expand various joint employee involvement and quality of work life initiatives with labor unions. Develop and provide contract administration and labor/management training to both management and bargaining unit employees

• Postal Service employee and management leadership participation in joint initiatives

• Development and expansion of Joint Contract Administration Handbooks and Manuals

• Development and expansion of alternatives to traditional discipline and dispute resolution methods

• Expand Use of Shared Services
(Now called "Accounting Shared Services," Shared Services/Accounting is ongoing)

• Implement those outsourcing initiatives which have the potential to: increase service and quality levels; better utilize resources; reduce costs; allow greater emphasis on the Postal Services core business

• Expand the Preferred Provider Organization Program with First Health and Office of Workers' Compensation Programs

• Move all Federal Employees' Compensation Act recipients to FECA annuity at age 65

• Encourage the Office of Workers' Compensation Programs to revise current regulations to allow for direct contact with the treating physician by the employing agency

• Private sector outplacement of injured Postal Service employees and the creation of new internal positions to accommodate injured workers

• Interagency work cooperation to attain organizational objectives

• Preserve liquidity while managing interest expense

• Incurring debt for high return capital investments only

• Monthly reporting — Converting from accounting period reporting to monthly and calendar quarter reporting

• Focus Postal Service resources on lowering overall cost and furthering competitive and business objectives

• Consolidate purchases for better quality and lower cost

Intelligent Mail
(Incorporated into Growth Through Value, Use Technology to Enhance Value)

• Education and training

• Certification process

• Contingency planning

• Intrusion protection

• Automated monitoring

• Upgrade distributed computing infrastructure

• Upgrade mainframe computing infrastructure

• Upgrade midrange computing infrastructure

• Technical shared services

• Corporate shared services

• Consolidate voice, data, and video network

• Wireless technology

• Ensure a safe, secure, and drug-free work environment

• Reduce and deter employee-on-employee assaults and credible threats

• Deter robberies of postal employees and facilities

• Reduce and deter illegal drugs in the postal environment

• Reduce theft of mail

• Reduce and deter attacks on postal vehicles, apartment panels, collection boxes, neighborhood delivery collection box units, and collection box units

• Identify and resolve domestic and international in-transit mail theft

• Reduce and deter mail theft-related identity theft and identity takeover crimes

• Reduce and deter criminal attack of postal products, services, and assets

• Reduce and deter embezzlements

• Reduce and deter criminal misuse of the Postal Service's workers' compensation program and reduce long-term compensation cost

• Reduce and deter postage fraud schemes

• Ensure sanctity and security of U.S. Mail

• Assist postal management in the deployment and implementation of new safety and security procedures and technology

• Reduce the use of the mail to defraud consumers, businesses and government agencies

• Reduce and deter the use of the U.S. Mail for the procurement or delivery of materials that promote the sexual exploitation of children

• Reduce and deter the use of the postal system for prohibited, illegal, and dangerous mailings

• Reduce and deter multi-state domestic and international telemarketing operations and direct mail operations

• Reduce and deter deceptive mailing operations

• Reduce and deter the use of the nation's mail system by organized groups to transport illegal narcotics

• Reduce and deter use of U.S. postal money orders to launder money by disrupting money laundering operations

• Standardize privacy policies and processes

• Streamline compliance procedures to reduce costs and increase productivity by saving time

• Work with internal and external groups to ensure that privacy is built into data-oriented initiatives

• Negotiated Service Agreements

• Targeted Pricing Incentives

• Experimental Classification

• Phased Rates

• Impasse Resolution

• Salary Cap