FY2013 Comprehensive Statement on Postal Operations.
I. Mail remains relevant in 2013
II. Significance of the mailing industry and USPS role in it
III. Operating for success in FY2013
Standardization and Network Optimization
Retail Access
Mail Preparation, Addressing, and Commercial Acceptance
Visibility
Transportation
Facilities Management
Delivery
Total Factor Productivity
IV. Customer programs
Customer Experience Measurement
Postal Service Ranked Highest Trusted Government Agency for Privacy
Customer Outreach and Innovation
Corporate Call Centers
Improvements to USPS.com
V. Product development and modification
Domestic Mailing Services
Domestic Shipping Services
Global Business
Stamp Program
Price Changes
VI. Workplace initiatives
Measuring Employee Engagement
Controlling Labor Costs
Managing the Postal Workforce
Leadership Identification and Development
Effective Communication and Employee Engagement
Redesigning Training and Development Processes
Compensation and Benefits
Executive Compensation.
VII. Maintaining focus and managing change
We are focused on implementation
Structured, disciplined process
VIII. Resources and support
Supply Management
IX. Research and development
Secure Digital Solutions
X. Corporate social responsibility and sustainability efforts
Universal Service
Diversity in the Workforce
Supplier Diversity
Public Service and Community Support
Sustainability
USPS Awards
USPS Sustainability Management and Reporting
USPS Compliance with Regulations
Promoting Environmental Responsibility
Planning for the Future
XI. Postal reform — implications for 2014 and beyond
Trademarks
