Chapter 2: Postal Operations
F. Delivery Unit Operations
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The Managed Service Points (MSP) program is intended to improve the time of day consistency of mail delivery to customers. The program uses Mobile Data Collection Devices (MDCD) to scan barcodes at the delivery unit and on specific points along the carrier’s line of travel. This allows supervisors to know if mail is being delivered within the expected time frames, ensuring consistent time of delivery to the customer.

In 2002, we deployed MSP to 95 percent of the targeted routes. The MSP goal for 2003 includes a 95 percent scanning rate for both the office and street scans on all MSP city routes. Achievement of these goals will provide sufficient office and street data to effectively evaluate consistency of delivery to our customers.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison

B.  Product Development

C.  International Mail

D.  Mail Volume and Service

E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core

K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management

M. The Internet:
     Transforming the Way We Connect
      with Our Customers

N.  Technology

O.  Operations Planning

P.  Financial Management