Chapter 4:  Preliminary 2004 Annual Performance Plan
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This chapter responds to the requirements of the Government Performance and Results Act of 1993 (GPRA) by providing preliminary information on proposed Postal Service performance objectives, indicators, measurement systems, and improvement targets for 2004. The final plan will be published as part of the updated Five-Year Strategic Plan at the completion of the annual planning cycle in September.

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Chapter 4 Table of Contents

A.  GPRA Requirements

B.  Explain Changes in Goals, Objectives,
     Indicators,Measurement Systems, and