2004 Comprehensive Statement on Postal Operations
table of contents
TRADEMARKS
YEAR REFERENCES

Chapter 1 Compliance with Statutory Policies
Introduction
A. Fundamental Service to the People
B. The Workforce
C. Service to Small or Rural Communities
D. Postal Cost Apportionment and Postal Ratemaking Standards
E. Transportation Policies
F. Postal Service Facilities, Equipment, and Supplies

Chapter 2 Postal Operations
A. Public Perceptions, Customer Outreach, and Mailer Liaison
B. Products and Services
C. International Mail
D. Mail Volume and Service Performance
E. Mail Distribution
F. Delivery Unit Operations
G. Stamp Services
H. Licensing and On Line Services

I. Service and Market Development
J. Retail Programs
K. Pricing and Classification
L. Technology
M. Intelligent Mail
N. Financial Management

Chapter 3 Financial Highlights
A. Financial Summary
B. Total Factor Productivity
C. Civil Service Retirement System Legislation
D. Federal Government Appropriations
E. Emergency Preparedness Funding
F. Semipostal Stamps

Chapter 4 2004 Performance Report and Preliminary 2006 Annual Performance Plan
A. Government Performance and Results Act Requirements

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2004 Comprehensive Statement on Postal Operations (1.5 MB)PDF Icon: 2004 Comprehensive Statement on Postal Operations (1.5 MB)