Table of Contents

• Chapter 1: Our Mission
  • Who We Are
  • Governance
• Chapter 2: Our Customers
  • Who They Are
  • Customer Outreach
  • Products and Services
• Chapter 3: Our Workforce
  • Compensation and Benefits
  • Labor Relations
  • Complement Management
  • Recruitment and Development
  • Diversity
  • PostalPEOPLE
  • Workplace Environment
  • Employee Communications and Outreach
  • Community Involvement
• Chapter 4: Our Operations
  • Total Mail Visibility
  • Preparation
  • Acceptance
  • Processing
  • Transportation
  • Facilities
  • Delivery and Pickup
  • Resources and Support
  • Sustainability
• Chapter 5: Our 2007 Performance and 2008 Plan
  • Improve Service
  • Generate Revenue
  • Increase Efficiency
  • Customer-Focused Culture