Cover Image: Delivering Results. Transformation Plan Progress Report, November 2004.
2004 Transformation Plan Progress Report
November 2004		 table of contents
PMG Letter
USPS Board of Governors
Trademarks
Section 1: Introduction 1
Meeting the Challenge 1
Commitment to Transformation 1
Section 2: Progress and Outlook 3
2.1 Foster Growth Through Customer Value 3
2.2 Increase Operational Efficiency 7
2.3 Move Toward A Performance-Based Culture 10
2.4 Enabling Strategies 14
Section 3: The Future 19
Appendix — Transformation Strategies and Substrategies 21

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2004 Transformation Plan Progress Report (225k)