Delivering the Future: a Balanced Approach
Five-Day Delivery is Part of the Solution

Chapter 1 - Aggressive plan to ensure future viability

Preparing for five-day delivery

The Postal Service’s intent is to implement five-day delivery during FY 2011, which ends Sept. 30, 2011. For that to happen, Congress must not enact an FY 2011 appropriations bill requiring six-day delivery. In addition, a non-binding advisory opinion must be sought from the Postal Regulatory Commission.

Postal management is preparing for necessary operational and administrative changes, including adjustments or renegotiation of some mail transportation and other contracts.

Customers and the mailing community, as well as postal unions and management associations, have been consulted and their input factored into five-day implementation plans.

The Postal Service has developed a comprehensive plan to communicate five-day delivery issues to all Americans. The plan uses multiple strategies and channels to provide continuous updates on the details and timing of five-day delivery. A key component of this plan is a five-day delivery website with a planning guide for businesses and household customers, and answers to frequently asked questions. The site can be accessed at: about.usps.com/news/electronic-press-kits/five-daydelivery.

Updates will also be provided through news releases, Post Office counter cards and mailings to every customer. Postal employee communications is also a vital component of the plan. On delivery routes and in Post Offices, employees connect with the people they serve and build trusted relationships. The Postal Service is providing its employees with the information they need to effectively communicate this information directly to customers.