Employee Engagement

The Postal Service also strives to have a well-informed workforce, fully engaged in meeting the needs of postal customers and helping our business grow.

Communications to our employees include print and online newsletters, on-demand videos, digital signage, daily service talks and new intranet applications that allow employees to easily obtain and share information online.

Voice of the Employee

Every career employee receives the Postal Service’s Voice of the Employee (VOE) survey once a year. Participation is voluntary, and the response rate is generally high.

Results from the survey are used as key indicators of workplace factors that can affect employee performance and business outcomes. Responses also can identify organizational issues and help us develop improvement strategies.

Employee opinions matter. Each year, all USPS career employees get to participate in the Voice of the Employee survey.

In 2008, the VOE response rate was 61 percent, with a national index score (our key measure of performance) of 63.7 percent favorable, up from 63.5 percent in 2007.

USPS surveys 25 percent of its career workforce every quarter. Survey responses are confidential and help USPS assess employee engagement.

Vacaville, CA, Letter Carrier David Siruno doesn’t need “Take a Bike to Work Day” to get his pedal to the metal.

A Good Spokes-Person

Fifty year-old David Siruno has been riding his bike from home to the Vacaville Post Office since 2001. After walking his 7-mile route, he bikes back home. And if the weather’s good, Siruno might ride another 25 miles — just for fun.

He enjoys biking and reports he’s in great shape. And his commuting habits haven’t gone unnoticed. In 2008, the Solano County Metropolitan Transportation Authority named Siruno its “Bike Commuter of the Year.”

“People ask me why I do it,” he says. “My answer is because I can, and right now, I feel pretty healthy.” Plus, he knows it helps the environment.