Postal Facts

Fundamental Universal Service
Connecting businesses and households everywhere

Critical for the Economy
Core of an $800 billion dollar industry with eight million employees

Adaptable
Successfully changing to meet the needs of the country for 237 years

A Competitive Business
Virtually all revenue now comes from customers who have alternatives

Technologically Sophisticated
Manages an adaptable infrastructure of high-speed mail sorting equipment, logistics networks and delivery routes, linked by sophisticated information technology

Reliable
Record performance across most service categories

Sustainable
Working with colleagues in the postal industry and federal sector to deliver mail at the lowest cost with minimal impact to the environment

Relevant
New technologies connect mail and the Internet and let people send mail from mobile devices

Customer-Focused
“Most improved” for customer satisfaction (American Customer Satisfaction Index)

A Bargain
One of the lowest rates for postage in the developed world

Efficient
The world’s most productive postal service — reduced costs by $1.1 billion in FY 2012

Effective
Builds relationships, helps customers do jobs important to them, and supplements other channels

Convenient
More retail locations than McDonald’s and Starbucks combined.

Secure and Trusted
One of the most respected organizations for privacy and security (Ponemon Institute)