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Goal |
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Subgoal |
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Indicator |
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VOC
Earn customer's business in a market place where they have choices by providing them with world-class quality at competitive prices. |
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Provide timely delivery. |
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First-Class Main on time:
EXFC overnight
EXFC 2/3 day
Delivery in standard+ 1 day
Priority Mail on time
Advertising on time
Ground Parcels on time
Periodical on time
Express Mail on time
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Provide reliable service. |
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Accuracy of delivery index |
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Improve Customer satisfaction. |
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Overall satisfaction - residential (CSM survey results)
Overall satisfaction - business (CSM survey results) |
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Improve workplace relations by building leadership skill sand behaviors. |
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REDRESS 100% available |
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VOE
Foster and inclusive and welcoming workplace consistent with Postal Service values of fairness , opportunity, saftey and security; where everyone is given the knowledge, tools, training and encouragement to be successful; and where everyone is recognized for and in customers' and Postal Service's success. |
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Ensure an inclusive and fair enviroment with opportunities for all employees. |
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Inclusive/fair enviroment indicators are part of merit process |
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Representation of all groups in details and special assignments |
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Representation of all groups in succession plans |
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Activities supporting the affirmative employment plan |
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Ensure that each and every employee is given the knowledge, tools, training and encouragement to successfully meet the expectations of their positions. |
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Training in prescribed curriculum (including 4 hours of mandatory workplace enviroment interpersonal skills training) |
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Improve employees' safety, security and well-being. |
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OSHA injury/illness rate |
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Improve understanding of employees' issues and concerns. |
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VOE Survey Index |
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VOB
Generate financial performance that ensures commercial viability as a service provider in a changing, competitive marketplace and generate cash flow to finance high yield investments for the future while providing competitively priced products and services.
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Improve overall VOB performance. |
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Area Productivity improvement
PC Productivity improvement
Capital Commitments |
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Control costs by achieving productivity gains. |
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USPS Total Factor Productivity
USPS Output per Workhour
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