Chapter 5:  2002 Performance Report
C.  The Planning Process
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This Performance Report was developed as part of the ongoing planning process that responds to the Government Performance and Results Act of 1993. The plan was communicated to Congress in four steps. First, the Preliminary 2002 Annual Performance Plan was submitted to Congress in February 2001. Second, the 2002 Plan was amended thereafter to reflect the commentary of both the General Accounting Office (GAO) and the Office of Inspector General, and the 2002 Annual Performance Plan was submitted to Congress and the American people in September 2001. Third, the plan was reviewed during the preparation of the 2001 Performance Report included as Chapter 5 of the 2001 Comprehensive Statement. Indicators and subgoals in the 2002 Plan were reevaluated at that time and adjusted to reflect actual 2001 results and the experience of the first half of the year. The 2001 Comprehensive Statement, containing updated goals and subgoals for 2002, was submitted to Congress in March 2001. And last, if necessary, correspondence has been sent to Congress to provide information on any needed changes to the plan.

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Chapter 5 Table of Contents

A.  Introduction

B.  Year in Review

C.  The Planning Process

D.  The Three-Voice Structure
     and Performance Goals

E.  Voice of the Customer Performance
     Goals:  Growth

F.  Voice of the Employee Performance
     Goals:  A Motivated, Productive
     and Inclusive Workforce

G.  Voice of the Business Performance
      Goals:  Financial Performance

H.  Evaluation of 2002 Performance
     and Changes to Goals and Subgoals
     in the 2003 Plan