chapter 4
2003 performance report and preliminary 2005 annual performance plan
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2. Manage Costs

     The second strategic goal is to manage costs. The annual objective is to improve productivity. A productivity measurement system has been developed, and specific improvement targets have been established.

a. Objective, Measures, 2003 Target and Actual, 2004 Target, 2005 Preliminary Target

b. Comments

     Total Factor Productivity improved over same period last year (SPLY) and exceeded the plan of 0.7 percent. The 1.8 percent performance is equivalent to approximately $1.2 billion in savings.

c. Explanation of Changes to Goals, Objectives, Measures, Indicators, and Targets

     No change to goals, objectives, or measures.

Chapter 1 Compliance with Statutory Policies Introduction

Chapter 2 Postal Operations

Chapter 3 Financial Highlights

Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan
  1. Government Performance and Results Act Requirements
  2. Strategies
Objective, Measures, 2003 Target and Actual, 2004 Target, 2005 Preliminary Target