chapter 4
2003 performance report and preliminary 2005 annual performance plan
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4. Generate Revenue

     The fourth major strategic goal is to generate revenue to sustain the postal operating network and improve service. The annual objective is to enhance core services and provide greater value to customers. The measure is to achieve the revenue plan, and an annual target has been set.

a. Objective, Measures, 2003 Target and Actual, 2004 Target, 2005 Preliminary Target b. Comments

     Revenues grew an estimated $2.1 billion in 2003 over the previous year. The planned growth was $3.7 billion. This revenue growth was entirely the result of rate increases that went into effect in late 2002. Revenues would have declined for the second straight year, if it were not for the rate increases implemented on June 30, 2002. Volume growth in 2003 was forecasted to be adversely affected by competitive forces and the carryover impact of rate increases implemented on June 30, 2002.

c. Explanation of Changes to Goals, Objectives, Measures, Indicators, and Targets

     No change to goals, objectives, or measures.

B. Strategies

     The specific strategies are outlined in Chapter II and III of the Comprehensive Statement on Postal Operations, and in the Five-Year Strategic Plan, 20042008.

Chapter 1 Compliance with Statutory Policies Introduction

Chapter 2 Postal Operations

Chapter 3 Financial Highlights

Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan
  1. Government Performance and Results Act Requirements
  2. Strategies
Objective, Measures, 2003 Target and Actual, 2004 Target, 2005 Preliminary Target