The fourth major strategic goal is to generate revenue to sustain the postal operating network and improve service. The annual objective is to enhance core services and provide greater value to customers. The measure is to achieve the revenue plan, and an annual target has been set.

     Revenues grew an estimated $2.1 billion in 2003 over the previous year. The planned growth was $3.7 billion. This revenue growth was entirely the result of rate increases that went into effect in late 2002. Revenues would have declined for the second straight year, if it were not for the rate increases implemented on June 30, 2002. Volume growth in 2003 was forecasted to be adversely affected by competitive forces and the carryover impact of rate increases implemented on June 30, 2002.

     No change to goals, objectives, or measures.

     The specific strategies are outlined in Chapter II and III of the Comprehensive Statement on Postal Operations, and in the Five-Year Strategic Plan, 2004–2008.