2003 performance report and preliminary 2005 annual performance plan
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A. Government The Government Performance and Results Act requires government agencies, including the Postal Service, to establish goals and performance measurement systems, set improvement targets, and describe performance against those targets. When relevant, comments are provided on performance trends and explanations for changes in goals, objectives, measures, indicators, and targets are provided. 1. Improve ServiceOne of the strategic goals is to improve service. The annual performance objective is to provide timely, reliable delivery and universal access to postal customers. Performance measurement systems have been developed for major mail categories, and specific improvement targets have been established. a. Objective, Measures, 2003 Target and Actual, 2004 Target, 2005 Preliminary Target |
b. Comments
Service performance exceeded targets in every measured category. c. Explanation of Changes to Goals, Objectives, Measures, Indicators, and TargetsGoals, objectives, measures, and indicators remain the same. 2004 targets were raised in recognition of current excellent performance levels. |
Chapter 1 Compliance with Statutory Policies Introduction Chapter 2 Postal Operations Chapter 3 Financial Highlights Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan
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