In this section, the Postal Service evaluates the performance plan for 2002, relative to the performance achieved toward the performance goals of Fiscal Year 2001 covered by this report.

In complying with GPRA requirements to report this evaluation, the Postal Service submits four tables: Table 5.1, Table 5.3, Table 5.4 and Table 5.5.

Table 5.1, “Performance 2001: Goals and Results,” leads this chapter. It itemizes 2001 performance to each goal, subgoal, indicator and target of the 2001 Annual Performance Plan.

Table 5.3, “FY 2002 Goals, Subgoals, Indicators and Targets,” follows here. This table lists all Fiscal Year 2002 goals, subgoals, indicators and targets of the latest 2002 Annual Performance Plan for each of the three Voices of the Postal Service Management Process: the Voice of the Customer; the Voice of the Employee; and the Voice of the Business. There are no changes proposed to this table. It is the same as what was published in our 2002 Annual Performance Plan issued at the end of September 2001.

Table 5.4, “FY 2002 Goals, Subgoals, Indicators and Targets - Individual Merit Process,” follows here. This table lists all Fiscal Year 2002 goals, subgoals, indicators and targets for each of the three Voices of the Postal Service Management Process: the Voice of the Customer; the Voice of the Employee; and the Voice of the Business. Performance on these indicators and targets is tied to individual merit evaluations for managers of work units, rather than overall organizational measures of success. There are no changes proposed to this table. It is the same as what was published in our 2002 Annual Performance Plan issued at the end of September 2001.

Table 5.5, Area Productivity Baseline Information, is provided as requested by Congress and provides baseline information on Area productivity. Targets are based on projected levels of improvement as established in our budget and forecasting process. These targets will fluctuate from year to year and are not fixed percentage improvements.