conducted in 2003; approximately 30
percent were resolved without further litigation.
This pilot will end at the beginning of
2004, but will be replaced with other alternative
dispute resolution initiatives. This will
include the offering of REDRESS at the time
formal complaints are accepted for investigation
and throughout the investigatory
process.
d. Complement Management
To help achieve operational objectives, the
Postal Service implemented a national
complement planning, tracking, and
management system with national standard
procedures and work processes. By standardizing
complement management,
performance cluster level management can
determine appropriate complement plans by
installation and function. Using the Business
Management Guide, complement plans are
budget-based. These plans are converted to
authorized staffing levels by unit and input
into the web Complement Information
System (webCoInS). This tool tracks authorized
complement and compares it to actual
complement. It includes both employee and
job data. The local complement committees
then utilize webCoInS to monitor and adjust
complement to meet these plans. In the
future, local performance cluster plans will be
represented in the Field Complement Plan,
where local plans will be consolidated to form
area and national complement plans.
Enhanced planning and tracking tools are
included in this standardization effort to aid in
the management decision making process of
local and area complement committees.
Complement management is one way to
ensure organizational success. As an organization,
the Postal Service must be aware of
workforce dynamics, like attrition, and understand
how to manage them. If this is done,
complement management can be leveraged
to drive costs down and address the changing
business landscape.
The Operations Complement Management
function in Labor Relations was created at the
beginning of 2002. Since its inception, it has
developed national standard procedures for
complement planning, tracking and management;
|
supported the establishment of
complement committees and ad hoc complement
management coordinators; and
standardized the complement management
process, resulting in appropriate complement
plans by installations and functions.
C. Service to Small or
Rural Communities
In enacting the Postal Reorganization Act
of 1970, it was the specific intent of
Congress to ensure effective postal service to
residents of both urban and rural communities.
In providing the nation's mail service, the
Postal Service has established a nationwide
network of postal facilities, centralized delivery
units, and rural and highway contract
delivery routes.
A change in community postal needs or
the loss of suitable facilities may lead to the
closing of a Post Office or its consolidation
into a station, branch, or contract Post Office.
Proposals to discontinue or consolidate a
Post Office are carefully evaluated on a case-by-case basis consistent with the statutory
criteria found in 39 U.S.C. 404(b). Formal
administrative procedures have been established
to review discontinuance proposals
and to ensure community input and discussion.
A discontinuance proposal may be
appealed to the independent Postal Rate
Commission (PRC). When an independent
Post Office is closed or consolidated,
customers are provided with regular and
effective service.
On April 5, 2002, the Postal Service lifted
its self-imposed Post Office closing moratorium,
which had been in effect since March
16, 1998. In 2002 the Postal Service began
finalizing discontinuance studies on approximately
550 emergency-suspended Post
Offices that were backlogged prior to the
moratorium. During 2003, the Postal Service
closed or consolidated 274 Post Offices, 17
community Post Offices, and 3 classified
stations. During 2003, one Post Office
closing appeal was docketed by the PRC
(Docket No. A2003-1). The appeal pertained
to Postal Service actions regarding a postal
station, rather than an independent Post |
Chapter 1
Compliance with Statutory Policies Introduction
- Fundamental Service to the People
- The Workforce
- Service to Small or Rural Communities
- Postal Cost Apportionment and Postal Ratemaking Developments
- Transportation Policies
- Postal Service Facilities, Equipment, and Supplies
Chapter 2 Postal Operations
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |