B. The Workforce
1. Opportunity
a. Attracting the Right
Applicants for the Right Jobs
To promote and showcase the Postal
Service as a major competitive employer, critical
upgrades were made to the Postal
Service Web site at www.usps.com. These
upgrades included redesign of the navigational
toolbar and placement of a Jobs button
on the www.usps.com home page. The
redesign provides separate sections for internal
and external applicants who want to learn
more about available job opportunities and
related information. Applicants have a direct
link to specific job requirements and information
about how to apply for exams.
b. Postal Application and
Scheduling System
The Postal Application and Scheduling
System (PASS), originally implemented in
January 2001, collects applications for
examinations, as well as casual and temporary
employment opportunities. PASS has
streamlined and standardized the test application
process at a substantial cost savings.
It protects sensitive application information,
reduces cycle time between application and
examination, and provides a national Web-based
scheduling component with an
automated fulfillment process for mailing
applicant scheduling packages. Since implementation,
PASS has processed more than
12,000 examinations and collected information
for casual and temporary openings from
more than 1.4 million applicants. Human
Resources continues to enhance the functionality
of PASS. In fact, in 2003, a new
automotive mechanic examination was
added to PASS.
c. Employment Opportunity
Enhancements
During 2003, the Postal Service released
a Reasonable Accommodation kit containing
two revised and two new publications. The |
revised documents, Handbook EL-307,
Reasonable Accommodation, An Interactive
Process, and Publication 317, Manager's
Guide to Reasonable Accommodation, are
important parts of Postal Service policy to
ensure compliance with statutory requirements
and to assist postal managers and
supervisors in making appropriate decisions
in matters of reasonable accommodation.
The new materials, Publication 316,
Reasonable Accommodation in the U.S.
Postal Service, A Guide for Employees and
Applicants, and Poster 315, The Reasonable
Accommodation Process, address the Postal
Service's policy on reasonable accommodation
and identify the personnel whom
applicants and employees should initially
contact to request a reasonable accommodation.
Given the concerns of the American
public, thorough and effective suitability
screening has never been more important.
During 2003, the Postal Service developed
and released a comprehensive suitability
screening package to highlight the importance
of careful and complete suitability
screening and to assist field offices in their
screening efforts.
The Postal Service is piloting the newly-developed
Maintenance Skills Development
Program (MSDP) in four locations -
Houston, New York, Denver Processing and
Distribution Center, and Denver Bulk Mail
Center. MSDP is designed to provide basic
technical skills training to career employees
with the aptitude and interest in pursuing a
skilled maintenance career path. Assessment
exams were administered to approximately
400 employees. Registers were created from
qualifying test scores and 59 students began
the training program in June 2003. The training
sessions have concluded and students
who successfully completed the training are
in the process of applying for the targeted
positions under the Maintenance Selection
System (MSS) procedures. Concurrently,
evaluation efforts are underway for validation
and research purposes prior to further expansion
of the program. |
Chapter 1
Compliance with Statutory Policies Introduction
- Fundamental Service to the People
- The Workforce
- Service to Small or Rural Communities
- Postal Cost Apportionment and Postal Ratemaking Developments
- Transportation Policies
- Postal Service Facilities, Equipment, and Supplies
Chapter 2 Postal Operations
Chapter 3 Financial Highlights
Chapter 4 2003 Performance Report and Preliminary 2005 Annual Performance Plan |