10 a.m....Tuesday...there she is...my letter carrier... smiling...delivering my mail...in a city of millions, she finds me...every day...now that's magic!

table of contents 2003 financial highlights  1 year in review  2 a letter from the postmaster general and chairman of the board of governors  3 mail – the real kind: technology at work  4 how easy can it get?  5 the mail ... and more 6 2003 legislation: important public policy decisions for America’s postal system 7 the board of governors 8 leadership of the postal service 9 a message from the audit and finance committee 10 financial section 11 a message from the chief financial officer 12 management discussion & analysis 13 auditor's report 30 statement of operations 31 notes to the financial statements 36 operating statistics 45 financial history summary 48 glossary 50 download PDF 2003 United States Postal Service Annual Report (3.1 MB)