U.S. Postal Service Ranks First in Job Performance

Top Rated Government Agency

January 25, 2018 

http://www.facebook.com/uspsspacerTwitter @USPS

CHICAGO — The Postal Service once again has the best job performance of any government agency, according to respondents in a new Gallup poll.

The organization was ranked “excellent” or “good” by 74 percent of consumers surveyed, topping 13 other government agencies, including the Centers for Disease Control and Prevention (66 percent) and the Secret Service (63 percent), which came in second and third, respectively.

USPS received a similar top ranking (72 percent) in 2014, the last time the survey was conducted.

“For the Postal Service, everyone is a customer. Our high ranking in this poll reflects the efforts of our employees to improve customers’ experiences at every touch point,” said Postmaster General Megan J. Brennan. “I thank all employees for their contributions.”

The organization is emphasizing customer service through new features like Informed Delivery, which allows consumers to receive digital images of their incoming mail, and Informed Visibility, a platform that allows USPS to track mail as it moves throughout the postal network.

# # #

Please Note: For broadcast quality video and audio, photo stills and other media resources, visit the USPS Newsroom at about.usps.com/news/welcome.htm.

For reporters interested in speaking with a regional Postal Service public relations professional, please go to about.usps.com/news/media-contacts/usps-local-media-contacts.pdf. Follow us on Twitter (twitter.com/usps), Instagram (instagram.com/uspostalservice), Pinterest (pinterest.com/uspsstamps), LinkedIn (linkedin.com/company/usps), subscribe to our channel on YouTube (youtube.com/usps), like us on Facebook (facebook.com/usps) and view our Postal Posts blog (uspsblog.com).

For more information about the Postal Service, visit usps.com and usps.com/postalfacts.

Postal News

Illinois Media Contacts