Technology Enhancements Prompt Postal Service To Close Wichita Remote Encoding Center

February 20, 2013 @USPS

WICHITA, KS — The U.S. Postal Service today announced the Wichita Remote Encoding Center (REC) at 2601 Oliver St., will close no sooner than September of 2013, as technology enhancements have made the need for RECs virtually obsolete. The RECs automate and expedite the processing of handwritten and poorly printed addresses.

“The Remote Encoding Centers were planned as a temporary fix when they began in the mid-90s. They were created and deployed with the knowledge that new technology would eventually eliminate the need for them,” said Dennis Lyons, USPS Wichita REC Manager.

Today, the Postal Service is the world leader in optical character recognition with mail processing equipment “reading” nearly 98 percent of all hand-addressed letter mail and 99.5 percent of machine-printed mail.

At the height of the program, in 1997, 55 Remote Encoding Centers processed 19 billion images annually. In the past year, the two remaining centers, in Wichita and Salt Lake City, processed 2.4 billion images. With the ever-increasing improvements in optical character reader technology, the volume of images has and will continue to decrease.

The Postal Service is providing Wichita REC employees with at least six months notice of the closing. The Center’s 417 career employees will be reassigned to available positions in accordance with employee union collective bargaining agreements. The 380 non-career employees will receive outplacement counseling to assist them in finding new employment. The advance notice will give employees time to prepare for the changes.

“The Postal Service is a responsible employer,” added Lyons. “We will provide as much assistance as possible to the affected employees.”

The Remote Encoding Center process involves transmitting electronic images of handwritten mail from mail processing plants to RECs where operators view them on computer screens and key in address information. This information is transmitted back to the processing plant where it is used to process the mail on automated equipment.

The first Remote Encoding Center was established in Salt Lake City, UT, in 1994. This site will also be the last remaining REC in the country.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 151 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations. With 32,000 retail locations and the most frequently visited website in the federal government,, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 35th in the 2011 Fortune 500. In 2011, the U.S. Postal Service was ranked number one in overall service performance, out of the top 20 wealthiest nations in the world, Oxford Strategic Consulting. Black Enterprise and Hispanic Business magazines ranked the Postal Service as a leader in workforce diversity. The Postal Service has been named the Most Trusted Government Agency for six years and the sixth Most Trusted Business in the nation by the Ponemon Institute.

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