Postal Service Alerts Customers About Bogus Change of Address Websites

October 24, 2014 @USPS

TAMPA FL — The Postal Service processed 38.8 million address changes in 2013. To request an address change, customers can mail or submit in person, at no charge, a Change of Address order at any Post Office. 

Customers can also submit a Change of Address request on the official website of the Postal Service at The Postal Service charges $1.05 to verify identification of customers who change an address online.

Websites with domain names that appear to be associated with the Postal Service, but are not, charge customers up to $40 to change an address and, in some cases, the change never gets made. The Postal Service has no affiliation with the businesses that manage these sites.

The bogus sites may come up while customers search for change of address information online.  Some sites falsely claim to be affiliated with the Postal Service.  Customers are reminded to verify they are on the Postal Service’s official website –

Customers who used a website other than to change an address and want to request a refund should contact the business that operates that website. 

Customers with complaints or information on similar scams should visit the Postal Inspection Service’s website, or call 1-877-876-2455 and press 3.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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