BEST OF THE BEST! From left, Retail Associate Gloria Lambeth (center) accepts
district’s best award from DM Russ Gardner (left) and PM John Connally

BURLINGTON, NC — Gloria Lambeth, a 16-year employee and sales and service associate (SSA) at Burlington Post Office, was recognized with great fanfare recently when she achieved the highest honor available in her position – the 2013 Capital Metro Area (CMA) SSA of the Year. The Capital Metro Area covers eight postal districts in five states and Washington, DC.

The selection of Lambeth, a resident of Pleasant Garden, is the end result of a reward program sponsored by CMA Vice President Kristin Seaver, which aims to acknowledge the positive efforts of the retail associates. The program measures the associates’ number of transactions, overall productivity, walk-in revenue and integrity, and considers the SSA’s ability to serve as an example and role model to colleagues.

At Burlington PO, she was joined at a breakfast by family members, colleagues, and a leadership group that included Seaver, Greensboro District Manager Russ Gardner, Area Marketing Manager Tammy Edwards, and Burlington Postmaster John Connally. “You earned this award over more than 12,500 retail associates from Maryland down to Atlanta, GA,” said Seaver. “Your customers and your community depend on you to do your job well, and we all appreciate how you represent the U.S. Postal Service every single day.”

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation: 152 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations. With more than 31,000 retail locations and the most frequently visited website in the federal government, usps.com, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world's mail. If it were a private-sector company, the U.S. Postal Service would rank 42nd in the 2012 Fortune 500. The Postal Service has been named the Most Trusted Government Agency for seven years and the fourth Most Trusted Business in the nation by the Ponemon Institute.

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