NORTH CAROLINA — The U.S. Postal Service’s Mid-Carolinas District, which includes Charlotte, NC and the surrounding area, is providing details on two options — Hold Mail and Change of Address (COA) — to assist customers regarding their mail delivery following impacts due to Tropical Depression Florence.

Hold Mail service is designed for customers who plan on occupying their homes within 30 days.  Customers who request Hold Mail will have their mail and packages held safely by the Postal Service for up to 30 days.  They can then either pick up accumulated mail at their local Post Office (I.D. required for pick up) or they can request mail be delivered to their residence on a date they choose (no longer than 30 days). For more information, check: https://holdmail.usps.com/holdmail/.

Customers who will not be able to occupy their home within 30 days should submit a Change of Address (COA) request with the Postal Service. Be sure to mark “Temporary” on the card/online form.

A temporary change of address is designed for customers who plan on returning to their residence within six months. If you are NOT planning to return to your current address, please submit a permanent COA request.  A COA card is available from your letter carrier or at your local Post Office. COA requests also may be filed at usps.com, the Postal Service’s website that is available to customers 24 hours a day, seven days a week. To complete the online Change of Address, customers will need a valid email address as well as a valid credit or debit card for the $1 charge.

Customers with questions regarding mail delivery can contact our hotline at 1-800-ASK-USPS (275-8777). They will be provided specific information regarding delivery and retail services for each office in the affected area.

For the latest information on USPS service updates, check: https://about.usps.com/news/service-alerts/. 

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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