James A. Farley Post Office Welcomes DOS

Members of Agency Visit Busiest Passport Center

July 16, 2014 

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James A Farley Post Office
James A Farley Post Office and Passport Center


The United States Postal Service will welcome members from the Department of State (DOS) at the James A. Farley Post Office (JAF) Passport Center in Manhattan. The Manhattan office is one of eight locations participating in a special pilot program to optimize the customer experience at passport acceptance offices.


Florence Fultz, Department of State
Tina Gong,  USPS Marketing Manager
Mavis Smith, USPS Manager
Valerie Donald – USPS Superintendent
Noemi Henriquez – USPS Retail Specialist
U.S. Postal Service Passport Processing Experts


Thursday, July 17, 2014
10:00 a.m.


421 8TH AVE
NEW YORK, NY 10001-9998

(For Directions follow the JAMES A FARLEY › hyperlink)


Media is invited to attend the event, take photos and interview agreeable applicants and DOS and Postal representatives.


The partnership between the Department of State and the United States Postal Service is vital to American travelers looking to obtain a passport.

There are approximately 5.3 million passport applications accepted at Post Offices around the nation annually.  The New York District area of the postal service accepted 116,041 passport applications last year.  And the James A Farley Passport Center, the busiest office, accepted more than 10,400 applications. The JAF Passport Acceptance Hours are Mon-Fri 9:00am - 4:00pm and Sat 10:00am - 2:00pm.

Deemed a customer – friendly passport hub by the Department of State, the James A. Farley Passport Center joins seven other facilities participating in the pilot program.  These eight locations were chosen in part because they offer services not available at all acceptance facilities which include evening and/or weekend hours, photo services, and walk-ins.

Customer opinion will be part of the six month program.  Customers who visit a participating acceptance facility will be offered the opportunity to respond to a survey designed to understand customer preferences about services at passport acceptance facilities.

The following eight facilities are participating in the Customer Preference Pilot:

  • James A. Farley Post Office (421 8th Avenue, New York, NY 10001)
  • Providence Main Post Office (24 Corliss Street, Providence, RI, 02904)
  • Monmouth County Connection (3544 State Highway 66, Neptune, NJ 07753)
  • Cuyahoga County Public Library – Solon Branch (34125 Portz Parkway, Solon, OH 44139)
  • Tampa Main Post Office (3501 Bessie Coleman Boulevard, Tampa, FL 33630)
  • Van Nuys Post Office (15701 Sherman Way, Van Nuys, CA 91406)
  • William F. Laman Public Library (2801 Orange Street, North Little Rock, AR 72114)
  • Willow Glen Post Office (1750 Meridian Avenue, San Jose, CA 95101)

Information on the cost and how to apply for a U.S. passport is available at www.travel.state.gov.  U.S. citizens may also obtain passport information by phone, in English and Spanish, by calling the National Passport Information Center toll-free at 1-877-487-2778.

Detailed information on how to apply is available on the Postal Service Web site at www.usps.com/passportor the Department of State Web site at http://travel.state.gov/index.html.


Summer tip: Do your postal business where you shop. USPS works with 70,000 non-postal locations so you can purchase stamps or mail packages right along your errand route. Find out where these grocery stores, drug stores and retailers are located and what services they provide by going to www.usps.com/locator.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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