SAN ANTONIO, TX – The U.S. Postal Service Rio Grande District urges customers interested in information about a specific Post Office or other postal-related issues to call 1-800 ASK-USPS (1-800-275-8777). Operators have been provided specific information regarding delivery and retail services for each office in the area affected by Hurricane Harvey.

In order to assure mail delivery to your affected area, please observe the following:

• Be sure no debris or obstructions block access to your mailbox.
• If your mailbox is badly damaged or destroyed, please replace it with a secure, USPS approved receptacle with your address clearly displayed in order for your letter carrier to leave your mail at your residence. Mail cannot be delivered unless an appropriate receptacle is provided.
• If your residence is uninhabitable, please contact your delivery Post Office to request a 30-day hold on your mail. You may complete a Change-of-Address card to facilitate the delivery of your mail to a valid temporary or new permanent address.  Change-of-Address cards are available at your local Post Office. Change of address information can be also filed on the Postal Service website at www.usps.com
• If you file a temporary change of address, be sure to cancel it once you return to your residence or if you file a new temporary or permanent change of address.

Postal service employees are making every effort to provide uninterrupted service to all of our customers in the Central and South Texas delivery areas affected by the storm.

Over the next week, Postal Service officials will be reaching out to disaster shelters housing people displaced by Hurricane Harvey to reconnect them with their mail.  Postal representatives will be assisting people in these locations with temporary Change of Address forms and establishing temporary operations for mail delivery to shelter residents.

Postal Service employees in the hurricane affected area are being advised to check for changes to their scheduled work reporting status by contacting the USPS National Emergency Notification Hotline to determine if any special instructions have been issued. The toll-free Hotline number for U.S. Postal Service employees is: 1-888-363-7462. Postal employees are reminded that it is critical they use the USPS National Employee Emergency hotline not only to obtain information on their facility status, but to use Option #5 to report their condition as well.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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