Menomonee Falls, WI — The Menomonee Falls Post Office recently finished facility improvements that are expected to offer greater customer convenience.

“Since the opening of our new retail lobby, a number of modifications have been made to better accommodate and direct customer traffic,” said Menomonee Falls Postmaster Ken Kolafa. “We’ve added 10 visitor parking spots, new signage to help traffic flow, a sidewalk so that customers can move from their cars to the building more safely, and power assist doors to make entering and exiting the lobby much easier for customers.”

The Menomonee Falls Post Office consolidated its operations from two buildings into one in 2012. This was done due to changing business conditions. Mail volume has decreased by more than 51 billion pieces, or close to 25 percent, since 2007, leaving the Postal Service with excess capacity of equipment, staff, facilities and workroom floor space to handle a declining volume of mail and retail transactions. Matching operational volume to capacity is an economic necessity.

According to Kolafa, consolidating operations into one building will save the Postal Service money in rent and in staffing. There have been other benefits as well.

“When we operated out of two buildings customers had to conduct retail transactions at one building and pick up their vacation hold mail at another building — now they can do all their business in one location,” said Kolafa.  “In addition, mail had to be shuttled between buildings, but now all these items are available as soon as our letter carriers return from their routes.”

The new Menomonee Falls Post Office lobby features full access to P.O. Boxes and to the Automated Postal Center (APC), a self-service kiosk that operates similar to an automated teller machine that customers use a credit or debit card to buy stamps, weigh packages, purchase postage and renew Post Office boxes.

“This is an opportunity to improve customer service and reduce operating expenses,” added Kolafa. “I will continue to work with the community to make this transition as smooth as possible.”

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 151 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations. With 32,000 retail locations and the most frequently visited website in the federal government, usps.com, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 35th in the 2011 Fortune 500. In 2011, the U.S. Postal Service was ranked number one in overall service performance, out of the top 20 wealthiest nations in the world, Oxford Strategic Consulting. Black Enterprise and Hispanic Business magazines ranked the Postal Service as a leader in workforce diversity. The Postal Service has been named the Most Trusted Government Agency for six years and the sixth Most Trusted Business in the nation by the Ponemon Institute.

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