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A. Fundamental Service to the People
B. Service to Small or Rural Communities
C. Employee Compensation and
Career Advancement
D. Postal Cost Apportionment and
Postal Ratemaking Developments
E. Transportation Policies
F. Postal Service Facilities, Equipment, and
Employee Working Conditions
A. Public Perceptions, Customer Outreach and
Mailer Liaison
B. Product Development
C. International Mail
D. Mail Volume and Service Performance
E. Mail Distribution
F. Delivery Unit Operations
G. Stamp Services
H. Licensing Program
I. Commercial Sales
J. Retail Programs: Building the Core
K. Pricing and Classification
L. Marketing Technology and
Channel Management
M. The Internet: Transforming the Way
We Connect with Our Customers
N. Technology
O. Operations Planning
P. Financial Management
A. Financial Summary
B. Productivity
C. Federal Government Appropriations
D. Emergency Preparedness Funding
E. Breast Cancer Research and
Heroes of 2001 Semipostal Stamps
A. GPRA Requirements
B. Explain Changes in Goals, Objectives, Indicators,
Measurement Systems, and Targets
A. Introduction
B. Year in Review
C. The Planning Process
D. The Three-Voice Structure and
Performance Goals
E. Voice of the Customer Performance Goals:
Growth
F. Voice of the Employee Performance Goals:
A Motivated, Productive and
Inclusive Workforce
G. Voice of the Business Performance Goals:
Financial Performance
H. Evaluation of 2002 Performance and
Changes to Goals and Subgoals in
the 2003 Plan
All references to "2002" or "the year" refer to the
government fiscal year ending September 30, 2002.
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(PDF 17.7MB)