1 Introduction

1 Introduction

1-1 Purpose of This Handbook

1-2 Customer Trust and Privacy Protection

1-3 Handbook Application

1-4 Roles and Responsibilities

1-4.1 General Responsibility

1-4.2 Specific Responsibility

1-4.2.1 Officers, Managers, and Employees

1-4.2.2 Suppliers, Business Partners, and Customers

1-4.2.3 Chief FOIA Officer

1-4.2.4 Chief Privacy Officer

1-4.2.5 Manager, Records Office

1-4.2.6 Freedom of Information Act Requester Service Centers

1-4.2.7 Freedom of Information Act Public Liaison

1-4.2.8 Freedom of Information Act Coordinator

1-4.2.9 Records Custodian

1-4.2.10 Manager, Corporate Information Security Office

1-4.2.11 General Counsel

1-4.2.12 Chief Postal Inspector

1-4.2.13 Office of Inspector General

1-5 Definitions

1-5.2 System of Records

1-5.3 Customers

1-5.4 Individual

1-5.5 Legal Hold Notice

1-5.6 Retention Period