A valid request under the FOIA must ask for the disclosure of records. Generally, a request that asks the Postal Service to answer questions, as opposed to release records, is not a request for the disclosure of records. However, records custodians must interpret requests liberally and consider the request to be a request under the FOIA for a disclosure of records. Records custodians should respond accordingly, if the request is in the form of a question, yet reasonably describes the records that the requester is seeking. See 4-4.9.a.
