The records custodian must verify the identity of a requester who has requested records about himself or herself to the extent necessary to ensure that the requester is the person he or she represents himself or herself to be. See 4-3.2.5 for identity verification procedures.
During the period the records custodian is awaiting receipt of the identity verification information, the time period for the records custodian to respond to the request (see 4-4.14) is tolled (stopped), i.e., the records custodian is not required to consider the request further during that period.
