2-11.1 Component Categories and Supporting Elements

The component categories and their supporting elements make up a product’s life cycle, and they must be defined to develop a support plan. This includes identifying:

• The component services and information that the user needs to maintain the product, beyond the hardware and software itself.
• Operator skills required to use and service the product.
• The combination of skills, tools, documentation, test equipment, and repair parts to maintain the product.