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For high dollar, highly complex, or sensitive purchases, a review of the supplier core process may be required. The review of core processes entails the thorough evaluation of a potential supplier’s customer service infrastructure, transportation operations, logistics network, and inventory planning capabilities. A positive evaluation of these core processes will help to increase the overall evaluation of a proposal and make the potential supplier’s offer more competitive. The CO and/or client will conduct the evaluation of core process descriptions and will determine how compatible the supplier’s are with those of the Postal Service. In doing so, high-quality customer satisfaction, shorter lead times, and the use of more effective technological aids are all promoted. Market research and benchmarking analysis are used when evaluating core processes because they provide successful performance models for comparison. Additional information can be found in Section 1-10, Conduct Market Research and Benchmarking Analysis.
For projects that are complex, high in dollar value, critical, or have high switching costs, site visits may be conducted to validate and supplement information provided by potential suppliers in proposals in response to RFPs. These visits enable face-to-face interaction and:
It is imperative that individuals involved in these visits do not divulge any supplier’s proprietary business or trade secrets.
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