2-23.5 Metrics Design Metrics should be S.M.A.R.T.: Specific — clear and focused to avoid misinterpretation. Should include metric assumptions and definitions and be easily interpreted. Measurable — can be quantified and compared with other data. It should allow for meaningful statistical analysis. Avoid “yes/no” measures except in limited cases, such as start-up or systems-in-place situations. Attainable — achievable, reasonable, and credible under conditions expected. Realistic — fits into the organization’s constraints and is cost-effective. Time Bound — states the time period in which each metric will be accomplished.