Market surveillance is the continuous process of updating market research and is used to obtain a sense of the products and services available in the market place and their various characteristics and capabilities. It includes activities designed to keep the purchase⁄SCM team abreast of current technology, product development, and innovative services. Market surveillance should focus on industry trends, technological change, and economic conditions. The awareness of the market obtainable through market surveillance gives the Postal Service the information necessary to maximize the opportunity for competition, thus increasing the likelihood of achieving best value.
