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- - Contents
2-23.5
Metrics Design
Metrics should be S.M.A.R.T.:
Specific — clear and focused to avoid misinterpretation. Should include metric assumptions and definitions and be easily interpreted.
Measurable — can be quantified and compared with other data. It should allow for meaningful statistical analysis. Avoid “yes⁄no” measures except in limited cases, such as start-up or systems-in-place situations.
Attainable — achievable, reasonable, and credible under conditions expected.
Realistic — fits into the organization’s constraints and is cost-effective.
Time Bound — states the time period in which each metric will be accomplished.