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A return is the actual giving back by the Postal Service to the supplier of a previously accepted product. Returns are very common when the delivered product has defects; does not conform to contract specifications; or has been improperly ordered, received, or accepted. The legal guidelines for returns are typically contained within, and outlined by, the terms and conditions of the contract and any warranty clauses. All returns require proper authorization from the CO or the issuing activity and the use of applicable forms (e.g., Request for Return Authorization from the current Repair Parts Bulletin). Some returns, such as those to the MDC, Mail Transportation Equipment Service Center (MTESC), the office suppliers’ catalog on eBuy, etc., do not directly involve the CO.
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