AUSTIN, TX – Due to flooding as a result of heavy rain falling in Central Texas over the Memorial Day Weekend, the U.S. Postal Service will provide limited mail delivery service today to some area residents affected by severe weather issues. Mail delivery to flooded areas will be provided to as many homes as possible until flooding recedes and normal delivery service can be resumed.

“We regret any inconvenience to our customers,” said Kathy Jenks, Manager, Post Office Operations for the USPS Rio Grande District’s CENTX Area. “We understand and appreciate our customers’ need to have their mail and we will be implementing several temporary solutions to help meet our customers’ needs until things return to normal.”

In the few locations where roads are impassable or unsafe for travel due to flooding, mail delivery services may be temporarily curtailed until normal conditions are restored.  Customers who are unable to receive mail delivery may pick up their mail at their local delivery Post Office.

For those areas hardest hit by flooding, where homes were completely destroyed, affected postal customers can pick up their mail at their local delivery Post Office until other arrangements can be made.  These customers are reminded to submit a temporary or permanent Change of Address as soon as they have moved from temporary shelters and secured a temporary or permanent place to live. It is important for these customers to check in with their local Post Office as soon as possible to advise of their status.

Customers can call the Postal Service's toll-free number 800-ASK-USPS (800-275-8777) or the TTY number 877-TTY-2HLP (877-889-2457) with any postal questions they may have. 

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Service alerts are done in near real time.  Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers are provided more detailed information about USPS mail processing facilities, and the operating status of postal delivery units.

Go online to: http://about.usps.com/news/service-alerts/welcome.htm

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

# # #

Please Note: For broadcast quality video and audio, photo stills and other media resources, visit the USPS Newsroom at about.usps.com/news/welcome.htm. A complete list of the holiday shipping deadlines can be found at usps.com/holidaynews.

For reporters interested in speaking with a regional Postal Service public relations professional, please go to about.usps.com/news/media-contacts/usps-local-media-contacts.pdf. Follow us on Twitter (twitter.com/usps), Instagram (instagram.com/uspostalservice), Pinterest (pinterest.com/uspsstamps), LinkedIn (linkedin.com/company/usps), subscribe to our channel on YouTube (youtube.com/usps), like us on Facebook (facebook.com/usps) and view our Postal Postsblog (uspsblog.com).

For more information about the Postal Service, visit usps.com and usps.com/postalfacts.