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[D-Link]
Help us improve
Postal Service
policies and
procedures.
PLEASE
complete
and mail
this survey.
Postal Service Employees: Help Us Improve Policies and Procedures
Postal Service policies and procedures are an essential part of
every business process. They tell customers how to do business with us, and
they give you information you need to do your job. Policies and procedures impact
the bottom line of the Postal Service in four ways:
Productivity - When a task is done correctly, it
prevents rework and saves workhours.
Revenue - When we charge customers the correct
amount, we make money.
Legal Liability - When we comply with federal and
state laws and regulations, we avoid fines and penalties.
Customer Service - When we give correct and
consistent answers, our customers are happier.
We want to find out from you - the people who use
postal policies and procedures - how to make them
better. Your responses are entirely confidential - no
names please.
If you would like to help, answer the questions below and
mail before July 19 to:
POLICIES & PROCEDURES INFORMATION
US POSTAL SERVICE
475 L'ENFANT PLZ SW RM 5540
WASHINGTON DC 20260-5540
What type of facility do you work in (for example,
processing & distribution center/facility, classified unit, district
office)?
If your facility is a Post Office, what level is it?
What function do you work in (for example, Operations-
Delivery, Operations-Maintenance, Human Resources-
Safety & Health)?
What is your job or title (for example, rural carrier,
maintenance technician, operations analyst, distribution
clerk)?
Do you work directly with Postal Service customers?
Yes/ No
Do you use the Postal Bulletin?
Yes/ No
What do you like best about the Postal Bulletin?
What would you change about the Postal Bulletin?
What types of policy and procedure documents do you
use most often?
Manuals
Administrative Support Manual
Daily Weekly Monthly Occasionally
Domestic Mail Manual
Daily Weekly Monthly Occasionally
Employee & Labor Relations Manual
Daily Weekly Monthly Occasionally
International Mail Manual
Daily Weekly Monthly Occasionally
Postal Operations Manual
Daily Weekly Monthly Occasionally
Purchasing Manual
Daily Weekly Monthly Occasionally
Handbooks or Publications
List the name or number.
1.
Daily Weekly Monthly Occasionally
2.
Daily Weekly Monthly Occasionally
3.
Daily Weekly Monthly Occasionally
4.
Daily Weekly Monthly Occasionally
5.
Daily Weekly Monthly Occasionally
What types of policies and procedures do you need (for
example, rates, safety regulations, benefits)?
1.
2.
3.
4.
5.
Where do you find policies and procedures when you need them?
Check all that apply.
Call someone I know
Ask my supervisor
Ask a co-worker
Look it up in a paper manual, handbook, etc.
Look it up on the Postal Service Intranet (postal web)
Look it up on the Postal Explorer CD-ROM
Other
How long does it take you on average to find an
answer to a policies and procedures question?
1 - 2 minutes
3 - 5 minutes
5 - 10 minutes
10 - 20 minutes
20 minutes or more
Other (describe)
When you find the policies and procedures information
you need, is it usually up-to-date?
Yes /No / I'm never sure
Is the information easy to use and understand?
Yes/ No
If not, why not (for example, too long, too confusing, hard
to read)?
Which of these areas could be affected when you can't
find the policies or procedures you need?
Check all that apply.
Productivity
Revenue
Legal Liability
Customer Service
What type of computer equipment do you use at work?
Check all that apply.
Personal Computer - Stand-alone
Personal Computer with Modem
Personal Computer - Local Area Network (LAN)
POS ONE Terminal
Integrated Retail Terminal (IRT)
None
Other
Please share any other ideas or thoughts with us that would help make postal policies and procedures better.
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